Managing a Site > Device Management > Devices

Overview

The "Device Details" page displays details that range from hardware/software features (such as device serial number, IP address, band width, associated MCL products, etc.) to the device's current location. The viewed information is regularly updated.

To access the Devices sub-module, click Devices Button , in the "Control Panel" and, in the resulting row below, click Devices Sub Module Button .

This opens a "Devices" page.

Site Devices0

Select the device you want to view by clicking its name (displayed in light blue). This opens the corresponding "Device Details" page which includes five tabs (Properties, System, Network, Client and Location) and a "left panel".

By default, the "Device Details" page opens in the "Properties" tab.

Properties tab

Site Devices det1

The "Properties" tab displays the following information:

Name/Alias	The device's name or alias.
SSN	The software's serial number.
Manufacturer SN	The device's manufacturer serial number.
Logical Address	The MCL Logical Address (Subnet ID – Device ID) (MCL-Client Version 3 legacy).
Info 1 > 5	Internal information regarding the device. The field labels can be customized to display something other than "Info...". See "Editing Site Details" - Custom Labels tab.
Notes	Free text field that can include information on the device (ex: condition, repair history, etc.).

System tab

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The "System" tab displays the following information:

Device Local Time	The local date and time set in the device.
Up Time	The elapsed time since the device's last start up.
Power Mode	The device's power source: Plugged (charging) or Battery.
Drop Count	The number of falls. Only available for devices with this feature.
Battery SN	The battery's serial number. Only available for devices with this feature.
Battery Type	The battery type (Standard or Extended). Only available for devices with this feature.
Battery Level	The battery's energy level. Only available for devices with this feature.
Battery Health	The battery's health. Only available for devices with this feature.
IMEI	The device's IMEI (International Mobile Equipment Identity). Only for devices with this feature.
IMSI	The device's IMSI (International Mobile Subscriber Identity). Only for devices with this feature.
ICCID	The device's ICCID (Integrated Circuit Card Identifier). Only for devices with this feature.

Network tab

Site Devices det3

The "Network" tab displays the following information:

IP Address	The device's IP address.
Interface	The communication interface (WiFi, etc.).
Subnet Mask	The site's subnet mask.
Gateway	The site's gateway.
MAC Address	The device's MAC address.
SSID/APNAME	The wireless network name.
Signal Level	The device's communication signal level.
Bandwidth	The device's communication band width.

MCL Client tab

Site Devices det4

The "MCL Client" tab displays the following information:

MCL Client Status

The device's current status. There are four:

Running - An MCL application is running.

Paused - An MCL application is running but paused (no user activity).

Idle - No MCL application is running but App Desktop is open on the device's screen.

Inactive - App Desktop not running.

MCL Client Version

The device's MCL-Client version.

MCL Agent Version

The device's MCL-Agent version.

Location tab

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The "Location" tab displays the device's physical location in the map

"Left Panel"

The left side of the page also displays information:

	(displayed in blue)	The name of the device.
	Reference	MCL-Mobility Platform's internal reference for the device.
	Manufacturer	The device's manufacturer.
	Model	The device's model.
	O.S.	The device's Operating System.
	Status	The device's status. See Status Icons associated to Devices.
	Device Group	The device group that includes the device.
	Configuration	The device's configuration. The indicates there's a deployment scheduled for this device. See Deployments.
	Last Contact	The date and time of the device's last contact with the platform.
	Battery	The device's power mode on last contact. ("Plugged" when charging OR "XX%" when running on battery, displaying the battery's charge level).
	Remote Control	Refers to a "Remote Control" session in "public network" mode, meaning, a user can remotely access a paired device via MCL-Mobility Platform: Inactive - There is NO remote control session currently open. Active - There is currently a remote control session open for this device. This option is NOT available if the "private network" mode is enabled in the device group that includes this device. See Remote Control.
	Last Operator	The device's last operator.
	Last Application	The device's last used application.
		Click the arrow to remotely connect to the current device and view its screen in real time. See Remote Quick View. This option is ONLY available if the Remote Control attribute (of the device group that includes this device) is in "public network" mode.

If you want to edit the details of a device, click to set the corresponding "Device Details" page to "edit mode". For more detailed information, see Editing Device Details.

Available Operations

The "Device Details" page also provides access to certain operations concerning devices:

To delete a device, use the button. For more information, see Deleting a Device.

To move a device to another device group, use the button. For more information, see Moving a Device.

To change the status of a device, use the button. For more information, see Changing a Device's Status.

To set the device to "Repair" status, use the button. For more information, see Repair Status.

To wipe the device and return to default settings, use the button. For more information, see Wipe Status.

To initiate a remote control session, use the button. For more information, see Opening a Remote Control Session.

To view the device's history, click to open the corresponding "Device History" window. For more detailed information, see Detail of Device History Window.

To refresh the page's view, use the button.

Detail of Device History Window

The "Device History" window displays the communications log between the device's MCL-Agent and MCL-Mobility Platform. It includes the device's status history with info such as contact dates, MCL-Client version, power levels, gateway, etc., deployment statuses, location and the operators that have logged on to the device.

Device History INF Tab

The "Device History"window includes 4 tabs ("INF"; "DPL"; "GPS" and "OPL"), each with specific information regarding the device.

INF tab

This tab, open by default, displays information about the device (hardware information such as device model, battery type, power level, and software information - MCL Agent version, IP address, Mac address, etc.)

DPL tab

Device History DPL tab

This tab displays the device's deployment history (deployment date,name, info, etc.).

"dpl info" messages

This column displays information sent by the device during the deployment. Below are some of the possible messages to be displayed in the "dpl info" column:

Completed - The deployment was performed with success.

Undefined - There is no information regarding the deployment's execution.

Pending - The deployment is on stand by. This status often provides the reason for the deployment's interruption (Ex: "Pending (Battery mode refused)").

Resumed - The deployment is resumed after being on stand by.

Downloading ... - The deployment is uploading the necessary components into the device.

Installing ... - The downloaded components are being installed.

Initializing

Rebooting

Agent updated

Connection error

PDC syntax error

PDC Component not enough storage space available error

PDC Component file checksum error

File target copy error

CAB runtime error

PDK setup error

PDK runtime error

APK runtime error

This information is also displayed in the "Devices" page, in the "Deployment Status" column.

In case of a failed deployment, identify the error and perform the necessary corrections. Once the error is corrected, the deployment will resume.

GPS tab

Device History GPS Tab

This tab displays the device's GPS coordinates at that specific date.

OPL tab

Device History OPL Tab

This tab displays a login/logout list of the operators that handle the device.

Device History navigation

You can control the information that is displayed. To do so, use the following buttons/boxes:

Use these buttons to navigate between the four tabs. Click one of the buttons to open the corresponding tab.

You can filter the information available by focusing on a specific period of time. By default, the displayed information regards the current day. To establish a time frame for the displayed information, proceed as follows:

1. Click the corresponding to open a calendar.

Device History Calendar

2. Select the appropriate date. Use the <</</>/>> to navigate the months/years.

If you want to clear any information, click .

If you want to select the current date, click

If you want to exit the calendar, click .

3. Click and the information is viewed on the corresponding box.

You can enter the required date/time on the corresponding boxes. Make sure you enter DD/MM/YYYY(space)HH:MM.

Use these buttons to control the amount of listed items displayed per page. Click the appropriate button.

Use the search box to filter the information:

a. Enter what you want to search for.

b. Click or press <ENTER> in your PC keyboard to initiate the search.

c. To conclude the search operation, empty the search box and click or press <ENTER> in your PC keyboard.

These navigation buttons are only active, if the listed items are spread over more than one page. Use these buttons to navigate between pages.

Available operations in "Device History" window

Click this button to refresh the displayed information.

Click this button to download the information included in all the tabs (INF, DPL, GPS and OPL).

The conclusion of this operation depends on the web browser used. You should be able to save the Excel file in your local computer or open it directly after the download.

Click to exit the window and return to the "Device Details" page.