Login ID *

Enter a different identification number for the operator copy.

If the device being handled by the operator copy has the "MCL Operator Login" application installed, this information will be used to identify the logged-in operator. See MCL Operator Login Application.

External Reference

If required, enter the customer's internal operator identification reference.

If the device being handled by the operator copy has the non-speech version of MCL Operator Login App installed, this information can also be used to identify the logged-in operator.

Operator Group *

Select the operator group to include the operator copy into.

If the copied operator is a speech operator and you select a non-speech operator group, the operator copy will lose his original speech attributes.

If the copied operator is a non-speech operator and you select a speech operator group, the operator copy will inherit that group's speech attributes (ex: the group's speech profile).

First Name

The field displays the copied operator's first name and "- copy". If required, edit the operator's first name.

Last Name

The field displays the copied operator's last name and "- copy". If required, edit the operator's last name.

Short Name

If required, define an alternative name to identify the operator profile copy.

If the device being handled by the operator copy has MCL Operator Login App installed, the "short name" will be used to identify the logged-in operator in MCL App Desktop.

Spoken Name

Only available if you are copying a speech operator. If required, define the name that is prompted to the operator in the speech dialog (ex: a welcome message).

Gender

Select the operator's gender.

Language

Select the language to be used by the operator in the application.

Speech Profile

This option is only visible if the previously selected operator group is a speech operator group (with enabled Speech settings).

The speech profile you select will affect most of the speech related options available in the copied operator's profile.

The drop-down displays the available speech profiles (global or local according to the site's current speech profile management). See Speech Profiles.

If any of the available speech profiles has been set as an entity's default or custom profile, along with its name, you will view one of the following designations:

<group profile> - Refers to the speech profile set as default for the previously defined operator group. Used in both levels of speech profile management (Global or Local).

<account default> - Refers to the speech profile set as default for the account. Only used within the Global Speech Profile Management.

<site default> - Refers to the speech profile set as default for the current site. Only used within the Local Speech Profile Management.

<custom profile> - Refers to a custom speech profile, to be created, specifically for the operator, in the speech related tabs ("Speech Input (ASR)", "Speech Output (TTS)" and "Misc Speech Settings").

Select the appropriate speech profile.

Info 1 > 5

These field labels can be customized (their designation can be modified according to the information they are supposed to retrieve).

See "Editing Site Details" - Custom Labels tab. Enter the requested information.

Notes

If required, enter any relevant information regarding the operator.

Authorized Devices

All Devices: If you check this option, the operator will be able to use all the site's devices.

Specific Device: If this option is checked, the operator will only be able to use a specific device from the sites's device pool.

See Details on the "Select Device" window below.

Peripheral Devices

Peripheral 1 > 5

If required, customize the labels concerning peripheral devices to display something other than "Peripheral...". See "Editing Site Details" - Custom Labels tab.

"Peripheral 1" refers to the Bluetooth headset connection string (ex. <MAC Address>#<PIN Code>).

Role *

The field displays the original role of the copied operator. If required, select another role from the drop-down list.

Password

This field is to be used exclusively for non-speech operators.

Enter a password for the operator copy to access the system.

If you have copied a speech operator, do NOT attribute a password, leave the option empty.

Access Dates

If required, define the period of time the operator copy will have access to the system. Enter a beginning and an end date (DD/MM/YYYY) or use the :

a. Click the corresponding to open a calendar.

b. Select the appropriate date.

Use the <</</>/>> to navigate the months/years.

If you want to clear any information, click .

If you want to select the current date, click .

If you want to exit the calendar, click .

c. Click and the information is viewed in the corresponding box.

Speech Input

Only available if you selected <custom profile>. Check/uncheck the option to enable/disable the Speech Input setting.

Speech In Language

Only available if the "Speech Input" option is checked. Select the language the operator copy will use to interact with the speech application.

Speech in Accent

Only available if the "Speech Input" option is checked. Select the accent file that will store the fine tuning of speech recognition. The drop-down list displays the accent files added in the account's "Speech Profiles" module (Global Speech Profile Management) or the site's "Speech Profiles" sub-module (Local Speech Profile Management).

Voice Type

This parameter is responsible for the filtering of the speech signal spectrum and its purpose is to optimize user speech decoding. When the voice type is set to "Auto", the system executes an adaptation, over time, to match the speech input signal. If you select another voice type (Neutral, Male, Female or Child), this progressive auto adjustment is bypassed, providing better initial performance. Defining the wrong voice type will affect speech recognition quality.

Select the voice type from the drop-down list (Auto, Neutral, Male, Female or Child). For most cases, the default value (Auto) is the preferred value.

Recognizer Sensitivity

This parameter's purpose is to match the operator's speech to the expected words.

Use the slider, the plus/minus buttons or enter the required recognizer sensitivity value (available values from -3 to +3).

Consider the following when defining the recognizer sensitivity value:

•The operator's speech level (a good speech -high energy/loud and clear word pronunciation OR a poor speech -low energy and bad word pronunciation).

•The operator's environment and possible interference from background noise.

Ex: Too low recognizer sensitivity dismisses background noise but does NOT accept an operator's "poor" speech.

Possible settings based on general considerations:

Fine tuning suggestions:

Speech Detection

This parameter (aka microphone sensitivity) defines the "Speech Detection" levels that will "isolate" background noise from actual speech based on the received energy level.

Use the slider, the plus/minus buttons or enter the required speech detection value (available values from -3 to +3).

Consider the following:

•A high speech sensitivity helps detect a low energy speech (operator with a soft voice) but it increases the risk of noise processing.

•A low speech sensitivity reduces the risk of noise processing but requires a high energy speech (operator must speak loud and clear) for a good detection.

Ex: For operators with a loud and clear voice, define a speech sensitivity value of -1 or -2.

Note that some words start with low energy (ex: words with an initial "sh" sound) which means they might not be detected if the speech sensitivity value is too low.

Feedback

Check/uncheck the corresponding option to enable/disable a success and/or a rejection beep.

Speech Output

Only available if you selected <custom profile>. Check/uncheck the option to enable/disable the Speech Output setting.

Speech Out Language *

Only available if if the "Speech Output" option is checked. Select the language the operator copy will hear from the device.

Primary Voice

Only available if if the "Speech Output" option is checked. Select the primary language the operator copy will hear from the device.

Secondary Voice

Only available if if the "Speech Output" option is checked. Select the secondary language that the operator copy will hear from the device.

This field is optional and only active if you have previously defined more than one compatible TTS language.

Default Values

TTS Speed

Use the slider, the plus/minus buttons or enter the speed to be used by the TTS (text to Speech) engine.

TTS Volume

Use the slider, the plus/minus buttons or enter the speech volume to be used by the TTS (text to Speech) engine.The TTS Volume parameter only affects the Synthesizer channel.

Global Volume

Use the slider, the plus/minus buttons or enter the global audio volume for the device. The Global Volume parameter sets the volume of all channels (recognition/rejection beep, application beep, TTS, wave player…).

Adaptation Process

This option does NOT apply to operators running MCL-Voice V4 applications.

For operators handling MCL-Voice V3 applications, consider the following:

Check/uncheck the option to enable/disable the Adaptation process.

Although adaptation is not considered a comfort setting, it has the same purpose - to take the operator's unique speech traits into consideration so that the speech recognition performance improves.See Adaptation. Regardless of the corresponding setting in the applied speech profile, you can choose to have the operator copy use adaptation.

Adaptation Status

This option does NOT apply to operators running MCL-Voice V4 applications.

This field is NOT editable. Its content depends on the optional voice adaptation performed by the operator.

Adaptation Date

This option does NOT apply to operators running MCL-Voice V4 applications.

This field is NOT editable. Its content depends on the optional voice adaptation performed by the operator.

Speech Logging

Check/uncheck the option to enable/disable the creation of voice logs with more data than the voice logs with basic speech info that are automatically generated, by default, when the operator logs in with MCL Voice Operator Login App. This type of voice log with more complete info is mostly used for troubleshooting purposes.

If you check this option, you MUST also define an end date for the creation of these more detailed voice logs. The "Speech Logging" and "Log until" options ONLY apply in tandem.

The generated voice logs are communicated to the MCL-Mobility Platform account when the operator logs out - they are available in the "File Repository".

Log until

If you check the "Speech Logging" option to enable the creation of voice logs with more speech information, you MUST also define an end date for those voice logs. The "Log until" and "Speech Logging" options MUST be enabled/applied in tandem.

Define an end date by manually entering a date/time (DD/MM/YYYY HH:MM format) or use the button:

a. Click to open a calendar.

b. Select the appropriate date/time.

Use the <</</>/>> to navigate the months/years.

If you want to clear any information, click . This option ONLY becomes available after you have selected a day.

If you want to select the current date, click .

Click the box with the time and define the intended hours/minutes in the resulting input box:

If you want to exit the calendar, click .

c. Click to apply your choice in the "Log until" field.

Technical Profile

Select the appropriate Technical Profile (a configuration file, provided by MCL, that allows for the fine tuning of the MCL-Client behavior). The drop-down list displays the technical profiles added in the account's "Speech Profiles" module (Global Speech Profile Management) or the site's "Speech Profiles" sub-module (Local Speech Profile Management).