Operator Properties

Login ID *

Maintain or edit the operator's identification number which is used within the account and, if it is in use, in MCL Operator Login App.

See MCL Operator Login Application.

External Reference

Maintain or edit the operator's identification in the customer's own management software system (ex: ERP or WMS systems) and, if it is in use, in MCL Operator Login App.

First Name

Maintain or edit the operator's first name.

Last Name

Maintain or edit the operator's last name.

Short Name

Maintain or edit the alternative name to identify the operator (ex: it identifies the logged-in operator within MCL Operator Login App).

Spoken Name

Only available for speech operators. Maintain or edit the name that will be prompted to the operator in the speech dialog (ex: the welcome message).

Gender

Maintain or edit the operator's gender.

Language *

Maintain or select another language to be used by the operator in the application.

Speech Profile *

This option is only visible if the operator being edited has speech attributes.

Maintain or select another speech profile to be used by the operator in the application.

The drop-down displays the available speech profiles (global or local according to the site's current speech profile management. See Speech Profiles).

If any of the available speech profiles has been set as an entity's default or custom profile, instead of its name, you will view one of the following designations:

<group profile> - Refers to the speech profile set as default for the previously defined operator group. Used in both levels of speech profile management (Global or Local).

<account default> - Refers to the speech profile set as default for the account. Only used within the Global Speech Profile Management.

<site default> - Refers to the speech profile set as default for the current site. Only used within the Local Speech Profile Management.

<custom profile> - Refers to a custom speech profile, to be created, specifically for the operator, in the speech related tabs ("Speech Input (ASR)", "Speech Output (TTS)" and "Misc Speech Settings").

Info 1 > 5

Maintain or edit the internal information regarding the operator. (Ex: These field designations can be modified according to the information they are supposed to retrieve.)

When developing an application with MCL-Designer, you can use system variables to link the information you enter in these fields to the application itself.

Ex: If you use the X_USR_CUST3 system variable within an MCL Designer developed application, you can retrieve the information entered in this field.

Notes

Maintain or edit the existing text.

Main Mobile Device(s)

Authorized Devices

All Devices: If you check this option, the operator will be able to use all the site's devices.

Specific Device: If this option is checked, the operator will only be able to use a specific device from the sites's device pool. See Details on the "Select Device" window below.

Check/uncheck the options, as required.

Peripheral Devices

Peripheral 1 > 5

Maintain or customize the labels concerning peripheral devices. See "Editing Site Details" - Custom Labels tab.

"Peripheral 1" refers to the bluetooth headset connection string (ex. <MAC Address>#<PIN Code>).

The Mac Address defined here is used by the MCL Voice Operator Login App to identify the intended headset when the operator logs in and to initiate the pairing procedure with the operator's device ( =Automatic Headset Pairing Mode. See Assigning a BT Headset to an Operator Profile.)

Operator Access Rights

Role *

Maintain or select a different role for the operator.

Password

This field is to be used exclusively for non-speech operators.

Maintain or enter a new password for the non-speech operator. This password will be used to log in to the MCL Operator Login App. See MCL Operator Login Application.

Speech operators do NOT require a password. Leave the option empty.

Access Dates

Maintain or define another authorization time period for the operator to access the system.

Enter a beginning and an end date (DD/MM/YYYY) or use the :

a. Click the corresponding to open a calendar.

b. Select the appropriate date.

Use the <</</>/>> to navigate the months/years.

If you want to clear any information, click .

If you want to select the current date, click .

If you want to exit the calendar, click .

c. Click and the information is viewed in the corresponding box.

Speech Input

Only available if you selected <custom profile>. Check/uncheck the option to enable/disable the Speech Input setting.

Speech In Language

Only available if the "Speech Input" option is checked. Maintain or select another language for the operator to use with a speech application.

Speech in Accent

Only available if the "Speech Input" option is checked. Maintain or select another accent file (stores the fine tuning of speech recognition). The drop-down list displays the accent files added in the account's "Speech Profile" module (Global Speech Profile Management) or the site's "Speech Profile" sub-module (Local Speech Profile Management).

Voice Type

This parameter is responsible for the filtering of the speech signal spectrum and its purpose is to optimize user speech decoding. When the voice type is set to "Auto", the system executes an adaptation, over time, to match the speech input signal. If you select another voice type (Neutral, Male, Female or Child), this progressive auto adjustment is bypassed, providing better initial performance. Defining the wrong voice type will affect speech recognition quality.

Maintain or select another voice type from the drop-down list (Auto, Neutral, Male, Female or Child). For most cases, the default value (Auto)is the preferred value.

Recognizer Sensitivity

(** Comfort Setting)

This parameter's purpose is to match the operator's speech to the expected words.

Maintain or define another recognizer sensitivity value. Enter a new value, use the plus/minus buttons or drag the slider mark (available values from -3 to +3).

Consider the following when defining the recognizer sensitivity value:

•The operator's speech level (a good speech -high energy/loud and clear word pronunciation OR a poor speech -low energy and bad word pronunciation).

•The operator's environment and possible interference from background noise.

Ex: Too low recognizer sensitivity dismisses background noise but does NOT accept an operator's "poor" speech.

Possible settings based on general considerations:

Fine tuning suggestions:

Speech Detection

(** Comfort Setting)

This parameter (aka microphone sensitivity) defines the "Speech Detection" levels that will "isolate" background noise from actual speech based on the received energy level.

Maintain or define another speech sensitivity value (available values from -3 to +3). Enter the new value or use the slider.

Consider the following:

•A high speech sensitivity helps detect a low energy speech (operator with a soft voice) but it increases the risk of noise processing.

•A low speech sensitivity reduces the risk of noise processing but requires a high energy speech (operator must speak loud and clear) for a good detection.

Ex: For operators with a loud and clear voice, define a speech sensitivity value of -1 or -2.

Note that some words start with low energy (ex: words with an initial "sh" sound) which means they might not be detected if the speech sensitivity value is too low.

Feedback

Check/uncheck the corresponding option to enable/disable a success and/or a rejection beep.

Speech Output

Only available if you selected <custom profile>. Check/uncheck the option to enable/disable the Speech Output setting.

Speech Out Language *

Only available if the "Speech Output" option is checked. Maintain or select another output language to be heard by the operator.

Primary Voice

Only available if the "Speech Output" option is checked. Maintain or select another primary output language to be heard by the operator.

Secondary Voice

Only available if the "Speech Output" option is checked. Maintain or select another secondary language to be heard by the operator. This is optional and only active if you have previously defined more than one compatible TTS language.

Default Values

TTS Speed

Maintain or define another TTS speed value. Enter a new value, use the plus/minus buttons or drag the slider mark to the required position. (**Comfort Setting)

TTS Volume

Maintain or define another speech volume value. Enter a new value, use the plus/minus buttons or drag the slider mark to the required position. (**Comfort Setting)

Global Volume

Maintain or define another global audio volume value. Enter a new value, use the plus/minus buttons or drag the slider mark to the required position. (**Comfort Setting)

Technical Profile

Maintain or select a different Technical Profile (a configuration file, provided by MCL, that allows for the fine tuning of the MCL-Client behavior). The drop-down list displays the technical profiles added in the account's "Speech Profiles" module (Global Speech Profile Management) or the site's "Speech Profiles" sub-module (Local Speech Profile Management)

Adaptation Process

This option does NOT apply to operators running MCL-Voice V4 applications.

For operators handling MCL-Voice V3 applications, consider the following:

Check/uncheck the option to enable/disable the Adaptation process.

Although adaptation is not considered a comfort setting, it has the same purpose - to take the operator's unique speech traits into consideration so that the speech recognition performance improves. See Adaptation.

Whatever the speech profile assigned to the operator group (with “enabled” or “disabled” adaptation), check/uncheck this option to ensure the operator performs/does NOT perform the adaptation.

Adaptation Status

This option does NOT apply to operators running MCL-Voice V4 applications.

This field is NOT editable. Its content depends on the optional voice adaptation performed by the operator.

Adaptation Date

This option does NOT apply to operators running MCL-Voice V4 applications.

This field is NOT editable. Its content depends on the optional voice adaptation performed by the operator.

Speech Logging

When the operator uses MCL Voice Operator Login App (v.4.10.52 or higher) to log in, the device automatically generates a voice log with basic speech data that is communicated to the MCL-Mobility Platform account when the operator logs out.

If necessary, for troubleshooting purposes, you can enable the creation of more detailed voice logs.

All generated voice logs are sent to the site's "File Repository" and available for analysis:

<site's Site Dashboard> > "Control Panel" > "Set Up" > "Files" > "File Repository" > "logs" folder> <date> folder > "voice" folder > "analyzer" folder

Check/uncheck the option to enable/disable the generating of voice logs with additional speech data.

These logs with more speech data will ONLY be generated if there is an associated end date to their creation (end date is defined in the "Log until" option below). The "Speech Logging" and "Log until" options MUST be enabled/applied in tandem.

Log until

If the "Speech Logging" option is checked, maintain or define another end date for the creation of more detailed voice logs.

Enter the new date/time manually (in DD/MM/YYYY HH:MM format) or use the button:

a. Click to open a calendar.

b. Select the appropriate date/time.

Use the <</</>/>> to navigate the months/years.

If you want to clear any information, click . This option ONLY becomes available after you have selected a day.

If you want to select the current date, click .

Click the box with the time and define the intended hours/minutes in the resulting input box:

If you want to exit the calendar, click .

c. Click to apply the date/time to the "Log until" field.