Navigation:  Managing the Account > Set Up > Users / Internal Users

 

Overview

 

The "Users" sub-module of the "Control Panel" provides access to a list of users and their details. This is where standard and support type users are added to the account and their details can be edited.

 

Standard users are a part of the organization with a regular access to the MCL-Mobility Platform account.

Support users represent users from outside the organization that require access to the account to provide support.

 

Each user, regardless of type, has a specific role with specific access rights attributed to him (ex: account administrator, site manager, custom user, device manager, etc.).

 

 

If you opt for an external user authentication/management (via an OpenID Connect authentication provider which is defined in the account's "Account Details" sub-module), this sub-module will be renamed "Internal Users" and a different sub-module named "User Profiles" will become available. Since user management will be managed externally, you will no longer create/manage users in your MCL-Mobility Platform account, you will create/manage user profiles (in the "User Profiles" sub-module) that will be connected/mapped to the user profiles/roles managed by the external authentication provider. See External System User Authentication Method.

 

This sub-module is still available and the existing users can still access MCL-Mobility Platform via the internal account URL (https://< your Account Number>.mcl4e.com/login) OR  a site's internal site URL (https://< your Account Number>.mcl4e.com/login?site=<site reference number>) , using the credentials defined within MCL-Mobility Platform.

 

If the account's user authentication method is changed to an external provider, the users created in the "Users" (= "Internal Users") sub-module can be disabled but, at least, 1 active user with an account administrator role MUST remain active. This way, access to your MCL-Mobility Platform account is always ensured.

 

 

 

The "User Management" Page

 

To access the "User Management" page, click (located in the "Control Panel"), and, in the resulting row, select .

 

 

 

Default Info/View

 

The user information is presented in a list view (by default, ordered according to creation date):

 

 

 

Available Display/Navigation Options

 

 

 

Drop-down Filters

 

Filters the information according to site qualification ("Production"; "Acceptance"; "Test" or "Development") - only users that are assigned to sites with the selected qualification are displayed.

 

Limits the info display to users belonging to the selected site.

 

Filters the listed users according to the selected type (Standard or Support).

 

Filters the display to users with the selected role (account administrator, site manager, site supervisor, MDM manager, device manager, operator manager, deployment manager, configuration manager or custom user.

 

For a full view, make sure all drop-downs show the "<Select>" option.

 

Click thebutton (to the right of the search box) to clear all the filters you have defined for this page, at the same time.

If filters are not cleared before leaving the "User Management" page, the next time this page is opened they will still apply to the display.

 

Button Filters

Click the intended button to activate the corresponding filter.

 

Shows users with a "Pending" status.

Displays the users that have an "Enabled" status.

Displays "Disabled" users.

Shows users that have a "Pending Password Request" status.

 

Once the intended button is clicked (= filter is activated), the button changes color:

You can have one or more filters active at the same time.

To clear a button filter, click it again - it will return to its original color and the display will change accordingly.

To clear all the page's defined filters, at the same time, click thebutton located to the right of the search box.

If filters are not cleared before leaving the "User Management" page, the next time this page is opened they will still be in place.

 

Search Box

 

 

a. Enter the value you want to search.

 

The display will change automatically to show a list of users related to the searched value.

 

b. End the search operation/filtered display by emptying the search box OR  by clicking (button to the right).

 

If filters are not cleared before leaving the "User Management" page, the next time this page is accessed they will still apply to the display.

 

Button

Use this button to export a "*.csv" file with a users list.

 

The file will ONLY include the users displayed at the moment of export. If you want to export all the users included in the account, make sure no filters are applied - you can click the

button to clear all filters at once.

 

a. Check the displayed user list - you can use filters, if necessary.

 

b. Click .

 

 

c. Click to confirm the operation.

 

d. The conclusion of the export operation depends on the web browser used. You should be able to save the "*.csv" file in your PC or open it directly after the download.

 

Button

Use this button to show or hide columns with user information:

 

a. Click to access a drop-down with the available columns.

 

 

b. Select the column(s) to be shown by checking the corresponding . Checking the to the left of the search box, selects all the columns at once.

 

You can use the search box to look for specific columns. Enter a partial or complete column name into the search box and the list will be limited to that value.

Ex:

 

Any column checking/unchecking is immediately applied to the "User Management" page.

 

Button

Click it to clear all active filters and search value in the active search box of the "User Management" page. It returns the page to its default full view.

 

If you do not clear the active filters before leaving the "User Management" page, the next time you return to the page, the filters will still be active - the visible information in the page will be defined by those active filters which could be misleading.

 

Button

Use this button to refresh the page's information.

 

Column Name Bar

This bar provides the following options:

 

Check this box (to the left of the column names) to select all the displayed users, at the same time.

 

Each cell with the column name includes buttons to help you organize the listed items in the corresponding column. Mouse over the cell with the intended column name to access them.

Ex:

 

Click this button to organize the listed items by ascending/descending order (ex: A to Z/Z to A).

 

Use this button to filter the column info based on specific rules/conditions. The available conditions are adapted to the info the column is meant to provide.

The example below allows you to define rules for the filtering of the "Last Name" column:

 

a. Click to access the Rules window.

 

 

b. Select the desired condition from the drop-down (ex: "Starts with") and fill in the field with the string to be searched (ex: "John").

 

 

c. Click to apply and get a filtered view OR  select to add a second rule (= condition + string to search).

 

d. Select a condition in the second drop-down, fill in another search string and, then, click .

 

 

Make sure the defined rules do NOT conflict with each other because it could lead to an empty view.

 

 

If required, click to clear the corresponding rule from the Rules window (this button is only active once you click )

You can use the button to clear the defined rules OR  the button (to the right of the search box) which will remove all the filters defined for the page.

If the defined rules are not cleared before leaving the "User Management" page, the next time this page is accessed, they will still apply to the display.

 

 

Available Operations

 

The "User Management" page also provides direct access to specific operations concerning users. There are shortcut icons in the page's header that become available according to the current context, meaning, depending on user selection.

 

To add a new user, use the button. It is always available. For more detailed information, see Adding a User.

 

To edit a user, click . This option is ONLY available after one user is selected. See Editing a User.

 

To delete selected users, click . This option is ONLY available after one or more users are selected. See Deleting a User.

 

To enable/disable the selected user's current status, click and proceed as described in To Enable/Disable a User in the "User Management" Page. This option is ONLY available after one or more users with the same status ("Enabled" or "Disabled") are selected.

 

This chapter describes the operations available regarding users: