Navigation:  Managing a Site > Devices > Devices > Unpairing Devices > Unpairing a WM/CE Device

 

Overview

 

The "Unpairing" process is different for WM/CE and Android devices. This topic describes the "unpairing" of a paired WM/CE device.

 

Once you have executed the "Unpairing" procedure, the device will NO longer communicate with your MCL-Mobility Platform account. To restore the connection, you must repeat the pairing (and eventual staging) operation.

See WM/CE Manual Pairing and/or WM/CE File Pairing/Staging.

 

 

Step-by-step

 

1. Launch MCL App Desktop by clicking .

 

 

2. Click (located on the screen's upper right corner).

 

 

3. Click .

 

\

 

4. Enter the required PIN code with the help of the virtual keyboard. (The keyboard's layout depends on the device's OS and model.)

 

This Pin code is available in the MCL-Mobility Platform, specifically, in the Site Dashboard's upper right corner, below the time information.

Check our MCL Knowledge Base for more information on the MCL App Desktop Default PIN Code.

You must register/log in to access this document.

 

This Pin code is ONLY active for 5 minutes. To unlock any MCL App Desktop option after the 5 minutes, a new Pin code input must be performed.

If the entered Pin code is wrong, there is a delay before a new Pin code can be entered. This delay (initially 1 second) is doubled after each new Pin Code input attempt with a limit set for 900 seconds (= 15 minutes).

If necessary, the operator can reboot the device to reset the delay.

The delay can also be reset by changing the device’s status from “Enabled” to another status, such as “Locked”, waiting for the new status to be communicated to the device and changing it back to “Enabled”.

 

 

5. Read the information and, then, click .

 

 

6. Click .

 

 

7. Click to conclude.

 

The device is NO longer in contact with your MCL-Mobility Platform account.

 

 

The "Unpairing" procedure does NOT remove the WM/CE device's entry from your MCL-Mobility Platform account, you must delete it manually. See Deleting a Device.

If you do NOT remove the device's entry from the site's device list when you unpair it, the next time you pair that same WM/CE device with the same account, it will be identified and assigned to the previous device group. To avoid future device group assigning issues, delete the corresponding entry of the WM/CE device you are unpairing from the site's device list.