Navigation:  Managing the Account > Sites > Editing a Site

 

Overview

 

The site's details are editable. This editing can occur at Admin Dashboard level but also at Site Dashboard level, meaning, the Site Manager can also view and edit the details of the site(s) he manages. For more details on Site Dashboard editing, see Editing Site Details.

 

Step-by-step

 

1. Click (on the Admin Dashboard's "Control Panel") to access the "Site Management" page.

 

 

2. Select the site you want to edit by clicking its name (which is displayed in light blue). This opens the corresponding "Site Details" page.

 

 

 

3. Click to set the page to "edit mode".

 

 

4. Edit the information in the fields/tabs, as necessary. The fields marked with an asterisk are mandatory, meaning, they must always contain information.

If you, specifically, want:

 

•To add a site manager, go to the "Site Managers" tab and proceed as described in Adding a Site Manager to a Site.

 

•To add roles to an operator, go to the "Applications" tab and fill in the available fields. See Applications Tab.

 

•To change the level of speech profile management (Global to Local), proceed as described in To Change the Level of Speech Profile Management.

 

Any change in speech profile management is not advisable. Operator groups/operators will be affected because they will lose the speech profiles associated to them as well as the corresponding speech resources.

 

 

•To upload speech resources (technical profiles and accent files), go to the "Speech" tab (this tab is only available if the subscription includes speech services) and proceed as described in "Adding a Site" - Speech Tab.

 

 

Before attempting to do any of the following actions (adding, removing or changing a logo) do not forget to set the page to "edit mode". It is the only way to access the necessary buttons.

 

 

•To add a logo to a site, go to the "Properties" tab and follow the steps below:

 

a. Click .

 

 

b. Click to search for an image file.

 

c. In the resulting OS File Explorer window, select the desired file image.

 

d. Click to upload the logo.

 

 

e. Click to conclude.

 

The logo is displayed in the corresponding site's Site Dashboard.

 

To remove the image file, click the corresponding .

 

To change the logo, click and repeat the image file selection (steps c and d).

 

Remember to click after you have replaced or removed a logo image.

 

 

To Change the Level of Speech Profile Management

 

Before creating sites with speech attributes within your account, be aware of how you want to organize your account's speech profile management. This is very important because, even though you can change the current management level, any modification will affect several entities (sites, operator groups and operators).

 

There are two levels of speech profile management:

 

Global Speech Profile Management - The speech profiles are managed at account level (in the Admin Dashboard's "Speech Profiles" module). They are called Global Speech Profiles and are available for all the existing sites/operator groups/operators.

If you opt for this type of management, none of the account's sites will have any management choices regarding speech profiles (ex: a site cannot create or delete a global speech profile). The sites will not have a "Speech Profiles" sub-module available.

 

Local Speech Profile Management - Each site manages its own speech profiles In the "Speech Profiles" sub-module (included in the "Operators" module). They are called Local Speech Profiles. These profiles cannot be managed or even viewed at account level.

Any existing Global Speech Profiles will not be locally available for viewing and/or editing.

 

The Global Speech Management is a default option. If you want to apply Local Management to a site or sites, you must do it in the site's corresponding "Site Details" page (see Adding a Site - Speech tab).

 

Once you have decided on a level of speech profile management, you will use the available speech profiles (Global or Local). If you, then, change it, any current speech profiles associated to an account entity (site, operator group or operator) as well as speech resources will be lost. A change in speech profile management always implies the review of all entities that use a speech profile.

 

To Apply a Local Speech Profile Management to a Site that is Currently under Global Speech Profile Management

 

Step-by-step

 

1. In the Admin Dashboard's "Control Panel", click to open the "Site Management" page.

 

2. Click the name of the site you want to edit (displayed in light blue). This opens the corresponding "Site Details" page.

 

3. Open the "Speech" tab.

 

 

4. Click to set the page to "edit mode".

 

5. Check the "Local Management" option. This will activate other speech profile related options.

 

 

 

The associated global speech profiles are no longer available and your input/output languages selection has been removed along with any uploaded technical profiles and accent files (speech resources).

You must select specific input/output languages and speech resources for this site, so you can later on create local speech profiles.

 

6. Proceed as described in Adding a Site - Speech tab (step 25) to fill in the new side tabs.

 

7. Once you have selected the necessary input/output languages and uploaded the required files, click to apply the changes.

 

The site's "Operators" module now includes a "Speech Profiles" sub-module. You have to create the necessary speech profiles and apply them to your speech operator group(s)/speech operator(s) which, at this point, have no associated speech profile (they are <orphan>).

 

8. Follow the steps described in Adding a Local Speech Profile.

 

9. Review all the entities that used a global speech profile (operator groups/operators) and attribute the intended local speech profile. To do so, open the corresponding "Details" page, in the "Speech Settings"/"Properties" tab.

See Editing Operator Group Details and Editing Operator Details.